| General conditions for return. |
| 1. | General conditions for return. | ||
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Every request for return of material must be addressed in written by fax, by mail or via e-mail. | ||
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Material can only be returned when a valid returns reference has been issued. | ||
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Your returns reference will only be valid for 10 days after its issue. A new reference will need to be allocated after this time. | ||
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Only material purchased from Layer One UK Ltd., can be returned. | ||
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Verification is done based on invoice number, date and in some cases serial numbers recorded at the time of despatch. | ||
| 2. | Reasons for returns. | ||
| 1. | DOA (dead on arrival) | ||
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The DOA conditions reflect those of the manufacturer. | ||
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Layer One UK does not offer any warranty other than the one imposed by the manufacturer. Consequently, the warranty conditions proposed by Layer One UK will be an exact copy of the manufacturer's. | ||
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When imposed by the manufacturer's warranty conditions, Layer One UK will in some cases not accept DOA products in return. In those cases the customer must return the DOA products to a third party designated by the manufacturer. | ||
| 2. | Defective products | ||
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Layer One UK does not offer any warranty other than the one imposed by the manufacturer. Consequently, the warranty conditions proposed by Layer One UK will be an exact copy of the manufacturer's. | ||
| 3. | Incorrect deliveries by Layer One UK | ||
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Layer One UK must be notified of all wrong deliveries within 3 days date of delivery. | ||
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Only products in their original condition and without damages to the box will be accepted for return. | ||
| 4. | Products damaged in transit | ||
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Layer One UK must be notified of all damaged deliveries within 3 days date of delivery. | ||
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Transportation cost for returning the material will be at the expense of Layer One UK. | ||
| 5. | Wrong customer order | ||
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Layer One UK reserves the right to issue or not an returns reference for the return of material in case the customer placed a wrong order. | ||
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Layer One UK reserves the right to charge the customer a restocking fee of at least 10% of the product value, with a minimum of £40.00 | ||
| 6. | Special/exotic products | ||
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Layer One UK will in no case take back material that was specifically ordered for a customer. | ||
| 3. | Return of goods | ||
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Goods will be returned in their original packaging, complete, without any printed tape nor any writing on the box to following address only: | ||
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Customer returns Returns reference: Layer One UK Ltd. Unit 2F, Hampden Road, Pocklington, York, East Riding of Yorkshire, YO42 1NR. | |||
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Damaged boxes will not be accepted. Returns are only accepted if acknowledged through a valid returns reference. | |||
| 4. | Shipment recommendations | ||
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Returns are only accepted if acknowledged through a valid returns reference. | ||
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This returns reference must be clearly indicated on the upper side of the box in such way that damage of original box is excluded. | ||
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Always include the returns reference on the freight slip as well. | ||
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5. |
Refunds | ||
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Refunds will usually only be given if we are unable to process an order due to lack of stock, or if products are returned meeting the conditions of ‘reasons for return’ and cannot be replaced. | ||
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Partial refunds may be given at the discretion of Layer One UK in the case the customer placed a wrong order. | ||
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Please see ‘Product Returns’ for details regarding our returns policy with warningly placed orders. | ||
